Returns and Exchanges
RETURNS
We want you to be completely happy with your new purchase. If you don't love it, send it back, it's that easy!
We will gladly accept unworn, unaltered or unused merchandise in sellable condition for a full refund within 21 days of purchase.
We do not accept returns from 3rd party retailers. Please contact the business where you purchased our product regarding their return policy.
How to Return:
- Click HERE to complete your RMA Request form. Someone will review your request, verify your information and email you back with further instructions.
- Please keep merchandise in its original packaging and enclose a copy of your RMA form inside of the box.
- Please indicate the RMA number on the outside of the box where it is visible. Without this RMA number the processing of your return may be delayed and/or denied.
- If a pre-paid shipping label is needed, customer service can provide one for a fee of $15. Please make sure to indicate how you wish to return your merchandise in your RMA request form.
- Drop the package off at your nearest FedEx drop-off location.
- Please allow 14 business days for us to receive and process your return merchandise.
- We'll refund the price of the merchandise including any taxes you were charged (excluding duties and all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
EXCHANGES
At this time, Sol and Selene does not offer an exchange policy. We suggest you follow the return policy steps above for the items you wish to exchange and go to back to our website to submit a new order for your new items.
*Sol and Selene is not responsible for any lost returns. We recommend a shipping method with proof of delivery or tracking number.
