Frequently Asked Questions

Frequently Asked Questions

At Sol and Selene, we’re committed to ensuring that your shopping experience is a positive one. Don’t see your question here? Don’t hesitate to reach out to us for assistance! 

At Sol and Selene, we’re committed to ensuring that your shopping experience is a positive one. Don’t see your question here? Don’t hesitate to reach out to us for assistance! 

Orders & Shipping

We offer free shipping on all contiental U.S. orders! Learn more about our shipping policies here.

We process orders on a first-come, first-served basis, and most are fulfilled within 2 to 3 business days from the date of purchase.

We offer worldwide shipping! International shipping is sent through DHL, DHL Express, or UPS. Your international shipping fee will be calculated at checkout. Learn more about international orders here.

PROMOTIONS

Yes, we offer a 25% discount off your first order at Sol and Selene when you sign up for our newsletter.

No, promo codes cannot be applied after an order has been placed. Price adjustments will not be provided for previous orders, regardless of current promotions, discounts, promo codes, or vouchers.

Only one promo code can be used per order.

Yes, we offer bundle discounts on qualifying purchases made through our Bundle Builder pages. Items added outside of a Bundle Builder will not qualify for bundle pricing and cannot be applied retroactively.

Please check that the promo code is still valid and not out of date. If you require further assistance, please contact us customerservice@solandselene.com or on live chat.

Promotions are valid only on SOLANDSELENE.COM. Promotions are not applicable to any third-party Sol And Selene retailing partners. No adjustments on previous purchases. Not valid for cash, vouchers, or any other form of credit. May not be combined with any other offer. Sol And Selene has the right to modify or end any promotion at any time. All terms and conditions are subject to change without prior notice. In the event of a dispute, Sol and Selene’s decision is final.

Returns & Exchanges

We’re focused on providing an easy and simple return process every time. We offer easy returns for a full refund within 30 days of purchase. Learn more about our return policies here.

We offer a FREE one-time instant exchange on your order. Learn more about our exchange policy here.

Product & Other

You can view our product care guide here.

Yes! If you are a retailer and would like to carry Sol and Selene, you can learn more about wholesale partnerships here.

To save money on future orders, check out our loyalty program here. It allows you to earn points with every purchase and redeem them for discounts every time you shop.