Destination 2 - Black
Shipping Costs ‐ Sol and Selene offers free shipping via FedEx Home Delivery for all purchases in the Continental US (Not including Alaska and Hawaii).
Shipping Method ‐ All orders are shipped via FedEx Home Delivery unless another specific carrier is requested. Transit times are typically 2 to 5 business days within the contiguous U.S. Longer transit time is required to destinations outside the contiguous U.S. and International Shipments. Need your Sol and Selene products ASAP? We also offer express shipping such as FedEx Overnight, FedEx 2-Day and FedEx Express Saver (3-Day) for an additional fee.
We want you to be completely happy with your new purchase. If you don't love it, send it back, it's that easy!
We will gladly accept unworn, unaltered or unused merchandise in sellable condition for a full refund within 30 days of purchase.
We do not accept returns from 3rd party retailers. Please contact the business where you purchased our product regarding their return policy.
Any item(s) purchased as a Buy One Get One offer are eligible for refunds. If only one item from a Buy One Get One offer is returned for a refund, the cost of the original purchase will be split equally between the two items.
Face Masks and Face Shields are final sale items. As such all final sale items are not eligible for refunds, exchanges and/or store credit.
How to Return:
- Complete and submit the fields on the next page. A return shipping label will be provided to you automatically and you may be responsible for a fee of $15.
- Please keep merchandise in its original packaging and enclose a copy of your RMA form inside of the box.
- Drop the package off at your nearest FedEx drop-off location.
- Please allow 14 business days for us to receive and process your return merchandise.
- We'll refund the price of the merchandise including any taxes you were charged (excluding duties and all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
At this time, Sol and Selene does not offer an exchange policy. We suggest you follow the return policy steps above for the items you wish to exchange and go to back to our website to submit a new order for your new items.
*Sol and Selene is not responsible for any lost returns. We recommend a shipping method with proof of delivery or tracking number.
We are thrilled to offer international shipping through our partnership with FedEx CrossBorder. Please be advised that orders shipped outside the Continental U.S. are not eligible for free shipping benefits.
WHAT IS FEDEX CROSSBORDER?
FedEx CrossBorder is a global e-commerce solution that allows us to present our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. We believe the FedEx CrossBorder solution allows us to deliver the best possible shopping experience to our international customers so they can buy from us with confidence. By placing an international order, you acknowledge that your transaction will be with FedEx CrossBorder. Your customer service needs will be handled directly by Sol and Selene.
Your order total will then appear in the destination country’s currency for checkout. Order totals are guaranteed at the exchange rate set when your order is placed.
HOW WILL I KNOW HOW MUCH MY ORDER WILL COST?
Just add items to your cart and proceed to checkout. FedEx CrossBorder then calculates and displays the order total in your preferred currency, including any applicable shipping costs from our warehouse in the United States to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.
HOW MUCH DOES INTERNATIONAL SHIPPING COST?
International shipping is calculated based on a number of factors including shipping method, the number of items purchased, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the FedEx CrossBorder international checkout process.
WHAT WILL THE DUTIES AND TAXES BE?
Please note that product prices do not include duties and taxes. All duties and taxes will be calculated at checkout. Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that our e-commerce partner, FedEx CrossBorder, supports. Tax rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and taxes for your order at checkout.
WHEN AM I BILLED?
Your credit card will be billed by our e-commerce partner, FedEx CrossBorder, at the time your package leaves the United States.
WHAT WILL MY CREDIT CARD STATEMENT SAY?
Your credit card will be billed by our e-commerce partner FedEx CrossBorder.
We want you to be completely satisfied with your Sol and Selene purchase. If for any reason you are not, we will gladly accept unworn, unaltered or unused merchandise in sellable condition for a full refund within 21 days of purchase.